VANDEWIELE Logo Savio RGB Pos Savio Service

萨维奥售后服务

凭借全球范围内的工程师团队,专业技术人员和全球授权服务中心,能够尽快满足所有客户的需求。

萨维奥服务提供全面专业的技术支持,200多名合格的技术人员可用于安装、调试及维保服务,无论是保修期内还是保修期外。

在超过15名具有监控和咨询功能的当地检查员以及高效的后台团队的支持下,服务部门和备件部门紧密合作,提供定制化日常维护解决方案,包括预防性和预测性,从而确保设备持续、高效和高质量。

我们的服务

支持

我们监督、支持和陪伴项目的每个阶段,以确保运营的连续性和最高效率。

过程审核

过程审核服务旨在帮助客户优化纺织机械的使用和日常运营管理。

远程协助

基于传感器和人工智能的服务,以监测机器状况并实现故障预警。

Weekend & Holiday Support

Technical assistance active on Saturdays, Sundays and holidays via phone contact. 

Integrated Services for Customer Efficiency

In addition to the core services, Savio Service also includes a series of activities and tools designed to improve efficiency and customer satisfaction:

  • A dedicated line for directly managing customer telephone requests;
  • An organized system for managing customer complaints supported by a ticketing service integrated into the internal CRM software;
  • Automatic generation of reports and graphs with performance, maintenance, and quality indicators, enabled by real-time machine monitoring;
  • Spare parts storage centers at Authorized Agents and Group branches to ensure speed and availability.

Furthermore, thanks to the close collaboration between Service and Spare Parts department, Savio develops customized routine maintenance plans (preventative and predictive), supported by storage centers at Authorized Agents and Group branches to ensure maximum speed and availability.

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